Frequently Asked Questions
Everything you need to know about shopping with Kathmandu AU.
What are your standard shipping times within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for online orders?
We offer a 60-day return policy for most items, provided they are in original condition with tags attached. Summit Club members may enjoy extended return periods.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor its progress.
Are Kathmandu products covered by a warranty?
Yes, our gear is designed to last. We offer a limited warranty against defects in materials and workmanship for the intended life of the product.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Zip Pay.
How do I choose the right size for outdoor apparel?
Each product page features a detailed size guide. We recommend measuring your chest, waist, and hips to compare against our specific fit charts.